Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
Your “personal data” means any information that you have given to us, or third parties, in connection with a service or product offered whether through use of this web site, by phone or in writing.
How we use your information
This privacy notice tells you how we, Ensure Protection Ltd, will collect and use your personal data to manage and facilitate your use of our services, your relationship with us, statistical analysis, staff training and system testing. This may include disclosing your information to the insurers we deal with.
When you buy a product or service through us, you will have a policy document relating to that product or service. If there is any conflict between the terms of this privacy statement and those of the specific privacy statement that applies to a particular product, then the terms of the latter will prevail.
This document should be shown to anyone else who is covered by, or a party to, any services or policies you buy from us.
Why does Ensure Protection Ltd need to collect and store personal data?
In order for us to provide you with the best policy for you we need to collect personal data to assess your eligibility. In any event, we are committed to ensuring that the information we collect, and use is appropriate for this purpose, and does not constitute an invasion of your privacy.
Will Ensure Protection Ltd share my personal data with anyone else?
To provide you with some of our products or services, we may need to collect and process sensitive personal information about your health and about the health of the other persons you have requested to be a party to the service or product. We will only use sensitive personal data for the specific purpose for which you provide it.
How will Ensure Protection Ltd use the personal data it collects about me?
Ensure Protection Ltd will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Ensure Protection Ltd is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.
Under what circumstances will Ensure Protection Ltd contact me?
Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.
We will keep you informed by e-mail about products or services that you have purchased. We may also occasionally send you e-mail information with news or about other products and services that we believe could be of use to you. In these e-mails we will include a clear and easy method for you to opt out of receiving similar e-mails in the future.
A cookie is a piece of information stored on the hard drive of a computer by a web server to enhance and simplify a website user’s experience by identifying a user if he or she has previously accessed that website. Cookies are commonly used on the Internet and cannot harm a user’s computer system.
The cookies used on the Site do not include any information that others could read and understand about you such as your name or any account or policy number. They contain no personal information about you.
You may set your browser to decline cookies however this site will not work if you do so.
Can I find out the personal data that the organisation holds about me?
Ensure Protection Ltd at your request, can confirm what information we hold about you and how it is processed. If Ensure Protection Ltd does hold personal data about you, you can request the following information:
Identity and the contact details of the person or organisation that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Ensure Protection Ltd or a third party, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
How long the data will be stored.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority.
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Our legal basis for the processing of the personal data:
The legitimate interests of the data controller or third party, unless the processing is overridden by the vital interests, including rights and freedoms; national law.
Our legal basis for the processing of special category personal data:
substantial public interest;
“insurance purpose” means –
a) advising on, arranging, underwriting or administering an insurance contract,
b) administering a claim under an insurance contract, or
c) exercising a right, or complying with an obligation, arising in connection with an insurance contract, including a right or obligation arising under an enactment or rule of law. *
By agreeing with this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.
Ensure Protection Ltd will process personal data for as long as you have an active policy and will store the personal data for 3 years thereafter in order to be able to respond fully to any questions or complaints raised by you, evidence that we have treated you fairly, and establish, exercise or defend legal claims in accordance with statutory limitation periods.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Ensure Protection Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain.
Should you wish to exercise any of these rights send you requests to the Data Protection Officer using the contact details provided below.
What forms of ID will I need to provide in order to access this?
Ensure Protection Ltd accepts one of each of the following forms of ID when information on your personal data is requested:
Proof of ID: Passport, driving licence, birth certificate.
Proof of Address: Utility bill or bank statement (from last 3 months), official letter etc.
Contact details of the Data Protection Officer:
Contact Name: The Data Protection Officer
Address line 1: Ensure Protection Ltd
Address line 2: 24 Rectory Road
Address line 3: West Bridgford
Address line 4: Nottingham
Address line 5: NG2 6BG
Telephone: 0115 815 9909
* (UK Data Protection Bill [HL] Schedule 1 — Special categories of personal data Part 2 — Substantial public interest conditions Part 3 — Additional conditions relating to criminal convictions etc)